Movie and Music Mart
         www.mediafye.com/store/     Call Us:  1-800-788-1999    Email Us:  information@musicandmoviemart.com
Music and Movie Mart
For new and hard to find music, movies and more!
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  Top » CDS » Order Support » Refunds & Exchanges
Refunds & Exchanges

Refunds for purchases: 

Refunds are only available for same exact items purchased from the online store. We do not offer refunds for different items of online items. However do to media wearing the item must be returned within 7 days in the original packing to qualify for refunds. We also reserve the right to credit your account if the same item is no longer available minus a 20% fee do to media wearing. 

When the item was purchased with a money order, credit or debit card (the original purchasing credit or debit card will be credited minus a 20% fee do to media wearing) or a money order for more than $100, the refund will be in the form of a check mailed to you within 14-21 business days. 

If you return an item to The Music & Movie Mart Company and you are returning the item by mail, please allow 14-21 days of processing time. You are responsible for all shipping charges. But if the return is the result of our error, you will not be charged for return shipping. 

Exchanges for purchases: 

Exchanges are only available for same exact items purchased from the online store. We do not offer exchanges for different items of online items. However do to media wearing the item must be returned within 7 days in the original packing to qualify for exchanges. We also reserve the right to credit your account if the same item is no longer available minus a 20% fee do to media wearing. 

Restocking Fee for purchases:

A 25% restocking fee will be charged on opened accessories or supplies. A 25% restocking fee will be charged on special order products, including special parts. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. 

Still have questions about your exchanges or purchases: 

Please contact us. 

By Phone:

Call us 24/7 in regards to your exchanges or purchases at: 1-800-788-1999 for United States and Canadian Customers and for International Customers call us at: 001-402-502-9282, and leave a message for one of our Customer Service Specialists to return your call. 

By Email: 

Put it in an email and send it 24/7 in regards to your exchanges or purchases to our Customer Service Specialists at customer.service@musicandmoviemart.com 

By Mail: 

Put it in writing and send us a letter in regards to your exchanges or purchases and send it to our Customer Service Specialists via the US Postal Service at: 

MUSICANDMOVIEMART.COM
Attention Customer Service Specialists
P.O. Box 460702
Papillion, NE 68046-0702 

Last revision date: March 15, 2010

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